Privacy Policy

Last Updated: June 2025

This Privacy Policy describes how CrownCoins Casino ("we," "us," or "our") collects, uses, stores, and protects information provided by users ("you") when you access or use the website crowncoins.win and any related services.

By using our site, you accept the practices described in this policy. If you do not agree, please discontinue use of the platform.

1. Information We Collect

We collect information you provide directly when registering, depositing, or contacting support. This includes your full name, date of birth, email address, mailing address, phone number, and payment details such as card numbers or cryptocurrency wallet addresses.

We also collect information automatically when you browse crowncoins.win. This includes your IP address, browser type, operating system, pages visited, time spent on those pages, and referring URLs. This data is gathered through cookies and server logs.

2. How We Use Your Information

Your information is used to verify your identity during account registration, process deposits and withdrawals, deliver support responses, apply and track bonuses, and comply with legal obligations including anti-money laundering checks.

We may use your email address to send transactional communications such as deposit confirmations, withdrawal updates, and security alerts. Marketing emails are only sent with your explicit consent and can be unsubscribed at any time via the link in any message we send.

3. Cookies

CrownCoins Casino uses cookies to maintain your login session, remember your preferences, and gather analytics data about how the site is used. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies can be declined through your browser settings.

Third-party services we use, including payment processors and analytics platforms, may also set cookies. We do not control third-party cookies and recommend reviewing the privacy policies of those providers directly.

4. Data Sharing

We do not sell your personal information to third parties. We may share data with payment processors to complete transactions, with identity verification services to fulfill KYC requirements, and with regulatory bodies when required by law.

Service providers who handle data on our behalf are contractually required to process it only as directed and to maintain appropriate security standards.

5. Data Retention

Account information is retained for a minimum of five years after account closure to comply with anti-money laundering regulations. You may request deletion of non-essential data by contacting support at [email protected]. Certain data cannot be deleted where retention is required by law.

6. Data Security

We use 128-bit SSL encryption to protect data in transit. Payment information is tokenized and not stored in full on our systems. Access to personal data within our organization is restricted to personnel who require it to perform their job functions.

No system can guarantee complete security. We encourage you to use a strong, unique password and enable two-factor authentication on your account.

7. Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate data, request deletion of non-legally required data, and withdraw marketing consent at any time. To exercise any of these rights, contact our support team at [email protected] with your account details and the specific request.

8. Children

CrownCoins Casino is strictly for users aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has created an account, we will close that account and delete all associated data promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will post the updated version on this page with a revised date. Continued use of crowncoins.win after changes are posted constitutes acceptance of the updated policy.

10. Contact

Questions about this Privacy Policy should be directed to [email protected]. We aim to respond to privacy-related inquiries within five business days.