Privacy Policy
Last Updated: June 2025
This Privacy Policy describes how CrownCoins Casino ("we," "us," or "our") collects, uses, and protects information about users ("you") who access our website at crowncoins.win (the "Site"). By using this Site, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly, including your name, email address, date of birth, postal address, phone number, and payment information when you register an account or make a transaction. We also collect information automatically when you visit the Site, including IP address, browser type, operating system, pages viewed, time spent on pages, and referring URL. This data is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use collected information to create and manage your account, process deposits and withdrawals, verify your identity for KYC compliance, provide customer support, send promotional communications if you have opted in, prevent fraud and comply with legal obligations, and improve the performance and functionality of the Site.
3. Payment Data
Payment card information is processed by our payment service providers. We do not store full card numbers on our servers. All financial data is transmitted using 256-bit SSL encryption. Crypto wallet addresses used for transactions may be retained for compliance and audit purposes.
4. Cookies and Tracking Technologies
Our Site uses cookies to maintain session data, analyze traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain Site functions. We use analytics tools to understand how users interact with the Site. This data is aggregated and does not identify individual users.
5. Data Sharing
We do not sell your personal data. We may share your information with payment processors to complete transactions, identity verification services for KYC compliance, fraud prevention services, and legal authorities when required by law or court order. All third-party partners are required to handle your data in accordance with applicable privacy laws.
6. Data Retention
We retain your account information for as long as your account remains active. After account closure, we retain data for a minimum of 5 years for regulatory and compliance purposes. Anonymized analytics data may be retained indefinitely.
7. Your Rights
You have the right to access the personal data we hold about you, request corrections to inaccurate data, request deletion of your data subject to legal retention requirements, opt out of marketing communications at any time, and withdraw consent for data processing where consent is the legal basis. To exercise these rights, contact us at the email address provided in the Contact section below.
8. Security
We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, firewalls, access controls, and regular security audits. No transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
This Site is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has provided personal information, we will delete that data immediately and close the associated account.
10. Links to Third-Party Sites
Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites. Review the privacy policy of any external site before providing personal data.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes take effect when posted on this page. Continued use of the Site after changes constitutes acceptance of the updated policy. We recommend reviewing this page regularly.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact our privacy team at: [email protected]